December 5, 2017

Terms & Conditions

Confidentiality

Diya Training & Certifications Pvt. Ltd.  ensures that confidentiality is maintained at all levels of its organisation, concerning information obtained in the course of the Consultations. Where information is required to be disclosed to a third party, either by law or in maintenance of consultation company, the Company shall be informed of the information provided as permitted by the law.

Organisation

A copy of the Diya Training & Certifications Pvt. Ltd.  Organisation Chart, showing the responsibilities and the reporting structure of the company, including documentation identifying the legal status of Diya Training & Certifications Pvt. Ltd. , is available upon request. 

General Conditions

In order to acquire and retain consultancy with Diya Training & Certifications Pvt. Ltd. , the Company shall agree to, and comply with, the following rules:

  • The Company shall ensure that Diya Training & Certifications Pvt. Ltd. are provided with the name and contact details for the nominated Management Representative, who has authority and responsibility for maintaining the Company’s Management . The nominated Management Representative shall be required to maintain contact with Diya Training & Certifications Pvt. Ltd.  and any changes to this nominated Management Representative must be formally confirmed to Diya Training & Certifications Pvt. Ltd.  in writing.
  • The Company shall ensure that all required records deemed necessary to demonstrate implementation and operation of the appropriate Management  are made readily available for the audit, in order to complete the assessment programme.
  • Fees are due upon receipt of invoice. Fees received later than 90 days after issue of an invoice shall be charged an additional fee for future, unless paid within 15 days from issue of the invoice.
  • Consultancy services for Surveillance Audits of the Company by Diya Training & Certifications Pvt. Ltd. are in line with the planned arrangements stated within the Proposal and Contract.
  • Management Reviews and Internal Audits are required to be conducted at least once per year, by all Companies Certified by Diya Training & Certifications Pvt. Ltd.
  • All Companies Certified by Diya Training & Certifications Pvt. Ltd. shall maintain a register recording all customer complaints, relating to the activities covered by the worded scope of operations on the Certificate, and make this available to Diya Training & Certifications Pvt. Ltd.  upon request.
  • The head office at Ludhiana of Diya Training & Certifications Pvt. Ltd. retain sole responsibility and authority for the decisions to Approve, Maintain, Renew, Extend, Reduce, Suspend and Withdraw the Consultancy services of Companies.